Credit & Collections Coordinator

Credit & Collections Coordinator

Location: Eugene

Job Type: Full-time

Pay: $19-22/hour D.O.E

As a Credit & Collections Coordinator, you'll play a vital role in managing the financial health of our organization at Rexius' Bailey Hill location in Eugene. You'll be responsible for initiating and tracking collections actions through various channels, ensuring timely payment from our customers. Your duties will include distributing "no charge" lists, establishing and enforcing credit policies, and coordinating with department managers to resolve billing issues and customer complaints. Additionally, you'll monitor accounts set up for automatic payments, communicate effectively with customers regarding declined charges, and maintain communication with department managers regarding past due accounts. Your attention to detail and strong communication skills will be essential in providing exceptional customer service and ensuring the smooth flow of financial transactions.

General Requirements:

  • Knowledge of computer systems and applications such as Microsoft Office
  • Ability to identify problems and recommend solutions
  • Knowledge of general office practices and methods
  • Must be self-motivated and work well unsupervised
  • Time Management
  • Must be always looking for the next task to be done, even when not directly told what to do
  • Able to follow directions
  • Administrative and/or bookkeeping experience
  • Answering phone calls and emails, then directing them to appropriate avenues, scheduling appointments, and/or taking messages

Financial Transactions and Reporting:

  • Prepare daily deposits for Rexius and Conveyor Application Systems, handling various payment methods such as cash, check, ACH, and credit cards.
  • Monitor online payment portal, issue credit memos for online payment fees, and communicate deposit totals to CFO.
  • Input non-customer General Ledger entries.
  • Review monthly progress/issues with CFO.
  • Coordinate month-end billing cycles with departments and distribute monthly account statements.
  • Input and bill delivery orders from various departments.
  • Prepare and input credit and debit memos, as well as General Ledger journal entries for CFO.

Collections and Credit Management:

  • Initiate and track collections actions through calls, emails, and letters using Excel.
  • Distribute "no charge" lists to department managers.
  • Establish, monitor, and enforce credit policies, including processing credit applications and reviewing credit reports.
  • Coordinate with department managers on billing issues and customer complaints.
  • Monitor accounts set up for automatic payments and alert customers of any declined charges.
  • Maintain communication with department managers regarding past due/uncollectible account balances.
  • Submit customer accounts to third-party collections with management approval.
  • Provide documentation for account write-off of bad debt for CFO approval.

Customer Service and Support:

  • Assist customers via phone, email, and in person regarding payments, invoices, and inquiries.
  • Coordinate with department managers on department-specific questions.
  • Monitor employee account charges and coordinate payroll deductions.
  • Invoice debris/food waste tickets and tire/shop services per current pricing.

 Benefits Package Includes:

  • 401kª
  • Health Insurance*
  • Dental Insurance* - optional
  • Visions Insurance* - optional
  • Life Insurance
  • Short Term Disability
  • Paid Time Off (PTO)
  • 6 Paid Holidays

* Company pays portion of insurance costs; Employee pays a portion.

ª Employee contributes to 401k

Employee Perks:

  • 401k - Matching
  • Employee Discount
  • Employee Purchasing