Operations & Sales Supervisor

Operations & Sales Supervisor

Location: Lake Oswego
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Job Type: Full-Time

Pay: $30-$40/hr D.O.E.

Description:

The Operations & Sales Supervisor is responsible for managing the coordination, communication, and execution of both operational workflows and customer-facing sales activities. This role serves as a critical link between customers, field operations, and internal teams, ensuring projects are accurately quoted, properly scheduled, and executed efficiently from initial inquiry through project closeout. The Operations & Sales Supervisor plays a key role in protecting margins, maintaining customer satisfaction, and ensuring operational commitments align with sales promises. 

Essential Duties: 

Customer Sales, Quoting & Bidding 

  • Act as a direct point of contact for customers regarding project inquiries, scope clarification, pricing, and scheduling
  • Prepare, present, and communicate quotes and bids directly to customers in a clear, timely, and professional manner
  • Gather project details from customers including scope, quantities, site access, timelines, and special requirements
  • Develop accurate estimates and bids that align with operational capacity, equipment availability, and crew scheduling 

Scheduling & Calendar Management 

  • Manage the confirmation and accuracy of the operations calendar and job schedule
  • Confirm all scheduled jobs, resources, and timelines
  • Review the schedule daily and proactively identify conflicts or gaps
  • Ensure clear communication when tentative events are added to the calendar
  • Maintain alignment between sales commitments and operational capacity 

Job Confirmation & Readiness 

  • Confirm scope, timing, access, materials, and special considerations
  • Ensure crews receive clear, complete job details before mobilization
  • Create and maintain job maps and routing plans
  • Serve as the primary point of contact for crews regarding job information  

Sales Order & Project Setup 

  • Input and verify sales orders in the system
  • Ensure job details, pricing, and scope align with customer expectations
  • Coordinate with sales and leadership to resolve discrepancies 

Project Closeouts 

  • Close out completed projects in the system accurately and on time
  • Confirm job details, completion notes, and documentation
  • Coordinate with leadership to resolve discrepancies before billing
  • Ensure timesheets are accurate, complete, and submitted on time 

Safety & Compliance 

  • Follow all OSHA regulations that pertain to your job
  • Act as a key liaison between leadership and safety partners
  • Communicate safety topics, updates, and expectations to field crews
  • Coordinate ordering of PPE, apparel, and required safety equipment
  • Support safety initiatives and reinforce compliance in daily operations
  • Report any work hazards to your manager immediately
  • Participate in all safety protocols and procedures training that are relevant to your position  
  • Report and document all work related job injuries and accidents on Rexius provided form   
  • Attend and participate in annual safety training 

Hiring & Onboarding Support 

  • Participate in applicant review and hiring discussions
  • Coordinate with leadership and HR on onboarding communications  

Knowledge/Skills/Abilities: 

  • Ability to embrace and meet our standards of Excellence – REI

    • Reliability
      • Doing what we are expected to do
      • Being honest and accountable for our actions
      • Being on time and on task
      • Always doing what we say we will
    • Effort
      • Working hard and consistent
      • Committed to doing our jobs extremely well
      • Making great products
      • Providing great service
    • Integrity
      • Honesty and Transparency
      • Communicating professionally and respectfully
      • Acting in the best interest of others
      • Choosing the right thing over the easy thing  
  • Ability to apply strong spatial awareness and problem-solving skills in field environments
  • Ability to communicate and express thoughts and ideas competently and professionally in a customer centric manner with managers, team members and customers
  • Knowledge of OR-OSHA regulations and changes.
  • Knowledge of English composition, grammar, spelling, and punctuation.
  • Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Customer Management Software).
  • Ability to engender trust from the owners, managers, team members, and customers.
  • Ability to work cooperatively with management, team members, and customers.
  • Ability to prioritize, organize, and complete tasks in a timely and independent manner.
  • Ability to accept constructive feedback.
  • Ability to understand and follow written and verbal instructions.
  • Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
  • Ability to quickly grasp relevant concepts regarding duties and responsibilities  

Education / Experience: 

  • High school diploma or equivalent
  • Minimum of 3-years relevant experience in business operations 

Special Requirements/Certifications/Licenses: 

  • Oregon Driver’s License
  • Class A CDL Certification (Preferred) 

Physical and Environmental Requirements: 

  • May be required to lift up to 50 lbs. 
  • Hand-eye coordination and hand, arm, and finger mobility for detailed work with objects.
  • Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).
  • Vision: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing: able to satisfactorily communicate with customers, owners, and other staff members to ensure that verbal communication is clearly understood, particularly during emergency situations.
  • Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
  • Exposure to moderate noise levels.
  • Exposure to hectic, fast-paced, high anxiety environments.  

Additional or different duties may be assigned occasionally at the employer’s discretion. 

Benefits Package Includes:

  • 401kª
  • Health Insurance*
  • Dental Insurance^ - optional
  • Visions Insurance^ - optional
  • Life Insurance
  • Short Term Disability
  • Paid Time Off (PTO)
  • 8 Paid Holidays

* Company pays portion of health insurance costs, employee pays a portion.
^ Employee pays for optional Dental and Vision Insurance
ª Employee contributes to 401k

Employee Perks:

  • 401k - Matching
  • Employee Discount
  • Employee Purchasing
  • Employee Discounts at Local Business
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